health services

Health Care Coordinator Yuma – 7 Vacancies

Department: Administration

Location: Yuma

Status: Non-exempt

Reports to: Manager

Position Summary:

A Health Care Coordinator (HCC) is primarily responsible for assisting CHA Members and their families in achieving recovery by empowering members, assessing needs, identifying opportunities for service engagement, and encouraging members to establish and achieve recovery goals.  Duties include intensive case management, coordination of integrated care services, direct care activities in realms including employment support, health promotion, motivational interviewing, assessment & service planning, skills training, medication training, group facilitation, and other similar services to support recovery.

 

The Health Care Coordinator (HCC) provides member care as directed by the Clinical Director/Supervisor in a manner that considers member rights (R9-20-203), cultural differences, safety, cleanliness, and comfort while promoting member dignity, independence, individuality, strengths, privacy, and choice.  HCCs create, implement, and refine a member’s treatment plan based on ongoing assessment of need and progress towards identified goals. The HCC is responsible for facilitation of programs services as assigned, such as assisting with activities of daily living, life management and recovery skills, personal hygiene, psychosocial rehabilitation, and development of community supports. HCCs are expected to provide members with positive cues, redirection, and reinforcement as well as skills training in the realms of communication, development and maintenance of productive interpersonal relationships, as well as occupational or recreational activities intended to prepare a member to live independently or to enhance a member’s independence. HCCs will monitor members on an ongoing basis to recognize, prevent, and respond to situations in which a member may be a danger to self or others, behaves in an aggressive or destructive manner, may be experiencing a crisis, may face relapse, or may be experiencing a medical emergency.  HCC’s will engage members during community and home-based visits to promote recovery and self-sufficiency.

Primary Duties/ Responsibilities:

 

  1. Provide safe and timely delivery of outpatient support services, programs and activities as specified within Individual Service Plans as directed, supervised, or guided by their Manager or Clinical Supervisor.
  2. Conduct all necessary case management activities for integrated health care of assigned members including service coordination for members in crisis, crisis intervention, behavioral health triage and other assessment, treatment, rehabilitation and support services. Document all services delivered using DAP format in the electronic health record.
  3. Complete Core Behavioral Health Assessments and Assessment Updates as needed. Document assessed member needs in the electronic health record according to agency standards.
  4. Translate assessed needs into a comprehensive individualized treatment plan in which member’s identified treatment goals are incorporated. Update treatment plans regularly to address new identified needs or member progress towards treatment goals.
  5. Responsible for achieving and maintaining key performance indicators for their assigned caseload as well as meeting production standards set by agency leadership.
  6. Provide or coordinate safe transportation of members to and from the facility or programs as medically necessary.
  7. Refers members to the appropriate level care; reviews and monitors services using DBHS/RBHA criteria and medical necessity guidelines; documents treatment outcomes; and monitors, tracks and reports behavioral health care utilization.
  8. Creates, updates and reviews treatment plans and consults with Clinical Supervisors regarding medical necessity criteria; facilitates community placements, agency linkages and otherwise coordinates discharge planning, aftercare, referral and follow-up services.
  9. Assist members in scheduling, attending, and following up with physical health care services for identified health concerns as well as regular preventative care and appropriate health screenings.
  10. Coordinate and attend psychiatric appointments with assigned members to ensure quality coordination of care.
  11. Comply with Community Health Associates policies and regulatory requirements (i.e., OBHL regulations,

RBHA standards and requirements, and HIPAA guidelines).

  1. Interact with colleagues, CHA members, their families, and staff from other community agencies in a professional, respectful, and cooperative manner.
  2. Conduct out-of-office visits with members in homes or in the community, attend meetings, and work-related local travel using personal vehicle.
  3. Provide member care as directed by the Manager/Clinical Supervisor in a manner that considers member rights (R9-20-203), cultural differences, safety, cleanliness, and comfort while promoting member dignity, independence, individuality, strengths, privacy, and choice.
  4. Work as a team member to provide a safe/positive work environment for members, staff and the public.
  5. Attend and contribute to clinical supervision meetings (1 hour for every 40 hours worked).
  6. Maintain a working knowledge of the mental health, developmentally disabled, social service agencies, and WRAP system in order to provide appropriate referral and linkage for members served; maintain and increase case management skills through completion of required training.
  7. Coordinate services as appropriate with Managers, Clinical Supervisors and staff of local human service agencies, law enforcement and Probation Departments and other referral sources.
  8. Complete additional assessments to include DLA-20 and ASAM to identify members’ level of care and assess progress. Ability to identify the need for and to complete SMI Determinations to assist members in gaining access to additional resources should they qualify.
  9. Develop and foster effective collaboration between clinical and administrative departments, areas, CHA colleagues, leadership, and other affiliated services (inside and outside of the agency) to ensure an integrated approach to providing services, and fulfilling the agency’s mission, goals and objectives.
  10. Complete crisis plans and engage members in services to prevent crises, avoid hospitalization and minimize ED visits.
  11. Perform special assignments, projects, and other duties as assigned.

Minimum Qualifications:

High school Diploma or GED required.  Bachelor’s Degree in behavioral health field or four years related experience or training; or equivalent combination of education and experience in behavioral health care to qualify as a behavioral health technician. Requires excellent communication skills, including ability to respond to callers/members with patience, objectivity, and a nonjudgmental attitude. Demonstrated ability to problem-solve. Knowledge of or ability to learn about community resources and agency services. Ability to work well in a team, good interpersonal skills, and positive attitude. Ability to follow clinical and office protocols and procedures. Ability to multi-task and computer literate. Must maintain an Arizona Level 1 Finger Print Clearance card. Customer service, clinic or center, or social service experience preferred. Reliable transportation, clean driving record, Arizona driver’s license, and current personal automobile insurance required.

Cultural Competency & Skills:

Must understand cultural competency and apply cultural competency principles to all services delivered. Skills necessary to engage and work with others from diverse ethnic and cultural groups. Ability to demonstrate efforts to comprehend the needs of Bilingual; English/Spanish speaking members.

Conditions & Equipment:

Position requires work to be done independently. Policies and procedures govern all decision making required by this position. Position involves interaction with community representatives, peers, managers, coordinators, and other Administrators. Working conditions include the responsibility of company equipment including operation of computer, copy machine, postage meter, phone, and fax,

Reasonable Accommodations:

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